Refund & Cancellation Policy

All purchases made through Vaidehi Learning are for digital educational services, including:

• Online courses
• Recorded lectures
• Live classes
• Study materials
• PDFs
• Test series
• Assignments
• Other digital educational resources

Since these are digital products, purchases are generally final and non-refundable after access has been granted, except in the limited circumstances described in this Policy.

Once a course or subscription has been successfully purchased and activated:

• It cannot be cancelled.
• Course validity cannot be paused or transferred.
• Cancellation requests will only be considered where required under applicable law.

Refund requests may be considered only after verification in the following situations:

• Duplicate payments due to accidental multiple transactions by the user.
• Payment deducted successfully but course access was not provided.
• Verified payment gateway or system error resulting in an incomplete transaction.
• Incorrect amount charged due to a technical or system error.
• Technical issues preventing access to purchased content that cannot be resolved within a reasonable period.

Where possible, Vaidehi Learning may restore access to the purchased Services instead of issuing a refund.

Refunds shall not be granted in the following situations:

• Change of mind after purchase.
• Accidental purchase by the user.
• Dissatisfaction based on personal expectations.
• Failure in examinations or academic performance.
• Non-completion of a course.
• Missed live classes.
• Expiry of course validity.
• Internet connectivity issues.
• Device incompatibility.
• Lack of technical knowledge to access the platform.
• Failure to review the course description, syllabus, or compatibility requirements before purchase.
• Suspension or termination of the account due to violation of the Terms and Conditions.
• Account sharing, piracy, unauthorized access, or misuse of the Services.
• Course updates, faculty changes, schedule changes, pricing revisions, promotional offers, or study material updates.

To request a refund, users must contact Vaidehi Learning within 7 days of the transaction by emailing:

support@vaidehilearning.in

The request should include:

• Registered mobile number or email address
• Transaction ID
• Payment receipt or screenshot
• Description of the issue

Incomplete or unverifiable requests may not be processed.

Every refund request is subject to verification.

After verification, Vaidehi Learning may:

• Restore access to the purchased Services;
• Resolve the reported technical issue; or
• Approve a refund where applicable.

Approved refunds are generally processed within 7-10 business days.

The actual credit timeline depends upon:

• Razorpay
• Banks
• UPI providers
• Card issuers
• Other payment service providers

If a technical issue can reasonably be resolved by restoring access to the purchased course or subscription, Vaidehi Learning reserves the right to restore access instead of issuing a refund.

Course access remains governed by the purchased subscription validity.

Accounts are personal and non-transferable.

Refunds shall not be granted where an account has been suspended or terminated due to:

• Account sharing
• Piracy
• Unauthorized access
• Violation of the Terms and Conditions
• Fraudulent activity

Vaidehi Learning reserves the right to modify the following at any time:

• Course pricing
• Subscription plans
• Promotional offers
• Faculty
• Live class schedules
• Recorded lectures
• Study materials
• Other educational content

Changes to promotional offers after purchase shall not entitle users to a refund or price adjustment.

Such modifications shall not constitute grounds for cancellation or refund.

This Policy shall be governed by the laws of India.

Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Patan, Gujarat, India.

All refund requests are reviewed on a case-by-case basis. Vaidehi Learning reserves the sole right to approve or reject any refund request after verification in accordance with this Policy and applicable laws.

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy, please contact us: